News and Information

Changes to SHIROKANE support in relation to new coronavirus infection (COVID-19)

April 8, 2020.

Thank you for using our services on a regular basis.

The University of Tokyo aims to halt the rapid increase in the number of people infected with new coronaviruses will impose strict activity restrictions on April 7. For more information, please refer to the announcement on ​Restrictions on the University of Tokyo's activities.

We would like to inform you that SHIROKANE is still available. However, in accordance with the University of Tokyo's response, the Center's support system has been The changes are as follows.

Changed the hours of telephone support for applications and billing.
Weekdays Monday, Wednesday and Friday 10:00 - 12:00, 13:00 - 14:00 (subject to change)
Due to the suspension of inter-campus mail service, applications for use of inter-campus mail will not be accepted.
Acceptance of applications for use by mail is possible within the above support hours.
The following technical support services were suspended
Delivery Line Disc Service
Hard drive destruction
Software Priority Installation Service
Technical inquiries are now accepted at ​SHIROKANE Q&A.
(This does not mean that we do not respond to your email inquiries)
Suspension of telephone inquiries

Please note that it will take longer than usual to respond to applications, account applications and inquiries. Thank you for your understanding. Please note that the usage fee is not pro-rated on a daily basis.

The University of Tokyo's response will also change depending on future trends in new coronavirus infections. For the most up-to-date information, see "​regarding the response related to the new coronavirus infection for more information.

We apologize for any inconvenience this may cause, but thank you for your cooperation.


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